Top 10 Predictions for Boutique Hotels

The following article appeared in the 14 May 2010 addition of ehotelier.com. It’s a fascinating opinion on the future success factors for independent and boutique style hotels. It reveals how the independent hotel sector is well placed to compete against the global branded hotel chains.

What hotel customers want

The J.D. Power and Associates 2010 North America Hotel Guest Satisfaction Index Study was released on Tuesday 28^th July. Although this is a satisfaction survey for North American customers it will have relevance for hotel customers worldwide.